Refund & Return

Thank you for shopping at Aroma Food. We are committed to providing you with the best quality products and services. However, if you are not entirely satisfied with your purchase, we are here to help.

Return Policy

Return Window: You have 30 calendar days from the date of purchase to return an item.

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process: To initiate a return, please contact us at info@aromafood.in with your order details and proof of your concern, such as a video or photo that clearly shows the issue with your product. We will provide you with instructions on how to return your item.

Refund Policy

Inspection and Approval: Once we receive your returned item, we will inspect it along with the provided proof and notify you of the approval or rejection of your refund.

Refund Process: If your return is approved, we will initiate a refund to your original method of payment.

Deduction: A 20% restocking fee will be deducted from your refund amount.

Processing Time: The refund process may take 5-10 business days to reflect in your account, depending on your payment provider.

Conditions

Original Condition: Items must be returned in their original condition and packaging to be eligible for a refund.

Non-Returnable Items: We do not accept returns for items that have been used or damaged after delivery, and perishable goods such as food products that have been opened.

Returns After 30 Days: Returns will not be accepted after the 30-day return window.

Shipping

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@aromafood.in with your order details and a photo or video of the item showing the problem.

Damaged or Incorrect Items

Contact Us: If you receive a damaged or incorrect item, please contact us immediately at info@aromafood.in with your order details and a video or photo of the item showing the issue. We will arrange for a replacement or refund.

By making a purchase from Aroma Food, you agree to this return and refund policy.

If you have any questions or need further assistance, please contact our customer service team at info@aromafood.in.

Thank you for choosing Aroma Food.